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Customer Service
Frequently Asked Questions
Below is a list of our most Frequently Asked Questions. If you can not find the answer you are looking for please contact us for more information.
Below is a list of our most Frequently Asked Questions. If you can not find the answer you are looking for please contact us for more information.
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Can we get the samples from you?
Sure, we provide the samples for clients checking. The policy is clients pay for the sample cost and the delivery cost.
What's the payment term?
By T/T in Advance, or Irrevocable L/C at Sight.
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Can we get the quotation?
The quotation will be provided after receiving the inquiries from clients.
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Do you provide OEM service?
Yes, we do. We could manufacture the products according to your requirements.
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What costs do we have to pay for custom products?
For the products excluding our standard line, the mold cost and the sample fee will be charged on clients.
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What’s the lead time?
Usually, it takes about 40 days after we receive your confirmation. However, it will depend on our production line schedule and the complication of the items.
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What's the delivery term?
Usually, we ship out the shipments in FOB term. However, the terms of CIF and C&F are acceptable.